2/10, Horrible
Kirill
19 de set. de 2025
I thought I was being a responsible traveler. I prepaid my room on Expedia, even called Hyatt Place Downtown earlier in the day to confirm a late check-in. They reassured me, “Don’t worry, sir, your room is prepaid, you’ll be fine.” Famous last words.
Fast-forward to 1:20 AM. After a long day of flights and delays, I drag myself from the airport to the hotel… only to be told, “Sorry, we’re sold out.” Sold out? But I literally paid you already. Apparently, my “guaranteed” room was double-sold, and my only option was to be “Lifted” to a sister property 40 minutes away. Not comparable. Not downtown. Not where I needed to be. At 1:30 in the morning, this isn’t just inconvenient - it’s unacceptable.
Here’s the kicker: had Hyatt bothered to tell me before I arrived, I could’ve saved myself two hours of running around - gone directly to that other property or found something else. But no, I had to first get to Hyatt, be told my room vanished, and then scramble to find an alternative.
And because I arrived technically on the “next day,” none of the booking platforms would let me check in same-night. Expedia, Hotels.com - all showing tomorrow’s check-in. I was basically stranded downtown at 2 AM with no hotel. Imagine someone older, handicapped, or not tech-savvy in this same spot - that’s not just stressful, that’s dangerous.
Thankfully, Tru Hilton Downtown saved the night. The lady on the phone there was shocked Hyatt would behave this way and kindly found me a room.
Kirill
Estada d’1 nit (set. 2025)