2/10, Horrible
Zipporah
Viatge en parella
24 de juny de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats, estat de l’allotjament i instal·lacions
My boyfriend and I were excited to stay here for a week—it looked nicer than other 5-star hotels in Merced. Unfortunately, the experience was the opposite. The walls have terrible insulation, so there's no privacy—you can hear everything, and apparently so can the neighbors. We even got noise complaints on nights we weren’t in the room, which felt invasive and discriminatory.
It was impossible to relax. We couldn’t enjoy the TV or Wi-Fi (which they charge $5/day for), and felt like we were in a library. Meanwhile, actual noise like trains, cars, and loud party events at night didn’t seem to bother staff. The hotel is on a noisy street, and the area doesn’t match the high prices they charge.
The amenities were disappointing: no free breakfast, tiny fridge, no microwave unless requested, slow-draining sink, and poor room service. The attitude from some staff made us feel unheard and judged—even when we explained the false complaints with proof.
Thankfully, a kind employee gave us a refund, and we went to Best Western where we were finally able to rest. Overall, this place prioritizes appearance over comfort or fairness. Would not recommend if you want peace, privacy, or basic hospitality.
Zipporah
Estada de 5 nits (juny 2025)
