6/10, Acceptable
Jodi
Viatge en família
11 de nov. de 2025
Ashland was beautiful, but this hotel was just ok. When we arrived they had given us the wrong room so after driving for 10 hours and arriving at nearly midnight, three of us hauled our stuff upstairs to walk into a room with one bed. When I went to the lobby to ask about this the woman behind the counter looked very worried, but was able to find us a new room with two beds. She was very nice about it. The next night we arrived back at the hotel after spending the day exploring Ashland and found that we couldn’t get back into our room. They had not keyed it correctly for two nights so back down to the front desk I went to get it fixed. They were very pleasant and got it resolved. One of the weirdest things was when we got off of the elevator, right in the middle of the floor where all patrons would have to walk, it looked like someone spilled a giant bowl of uncooked oatmeal or something, all over the carpet and walk area. We stayed for two nights and the mess was never cleaned up. That concerned me about the level of cleanliness going on throughout the hotel. We did discover that the maid staff did not speak English. While that wasn’t bothersome to us, other than we had a question and they weren’t able to help (no biggie at all), it made me wonder if a language barrier might impact their ability to do their jobs or do them well. The hotel was fine, definitely average, but it did seem like there were a lot of little things for only being there a short amount of time.
Jodi
Estada de 2 nits (nov. 2025)