6/10, Acceptable
Stefano
16 de jul. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
The hotel is in a very good location, in front of the beach and of a trail of about 1km heading to the city center, very nice. Snorkeling and swimming is good. Personnel is generally nice. However, the landlors (couple) is very unfriendly. We arrived at the hotel at 2:10, after a trip which started at 4AM, with delays and problems. We were tired and just wanted to put our stuff in our room, put on swimmsuites and go to the beach - we had opera at 8 in Aix. Owners insisted that "check-in is at 3PM"; even if the room is ready, they claim that keys opens the rooms at 3 (in >50 years of travelling all over the world this is the first time I hear about such a system/story) - they sent us to a room to change our stuff, did not give us a towel (they are only for the super-small "pool"). And they treated us really badly. Nextday: the locker did not work, even after changing batteries, we spent half an hour with trial and errors - I still remember the owner's aggressive voice saying "can't you wait 10 minutes?" Now, accidets happen, and indeed the personnel was very nice. But this lady... I never met such an unfriendly person iin an hotel. Owners should make their guests happy, not confront them with hursh and aggressiveness! So: the hotel is very nice, 5 stars, and most likely you will not meet the landlors, but in my opinion they deserved 1 star. As I said, I am a frequent traveller, visiting hotels all around the world, but I never had such bad experience with hotel's owners.
Stefano
Estada de 2 nits (jul. 2025)
