2/10, Horrible
brenda
Viatge en família
11 d’ag. de 2025
We picked this property because of the waterpark...there were many google reviews with water slides, what they dont tell you is those water park slides no longer work. We got to the hotel at 1:08am. Checkes in, when we got to our room the smell of musty old carpet is what we encountered but we had been up all day and just wanted to go to bed. The next day we got up went to eat, the staff took our dirty towels, we asked for an air freshner for the room he either didn't understand or just disnt care because he never came back. Later that afternoon we went to what they call a water park and seen green water in the lazy river... and next to the lazy river a almost drained section where the slides would have dropped into..not blockes or taped off!!! Very unsafe!!!! My 13 year old tried to go to the little waterpark area but one slide was blocked off there as well and no water running down the slides.... you also have to sign a waiver basically saying of you get hurt you can't sue the hotel even though they have unsafe areas wide open. Talkes to the manager on Saturday morning and she basically told us since we booked through expedia all she could so was cancel our stay for that night...now mind you its already the weekend hotels were booked all around us and we had plans to go to the island and bought our tickets already. So no we werent having the manager cancel our reservation to go try to find another hotel for the night. There's a limit on words so i can't finish my review.

brenda
Estada de 3 nits (ag. 2025)