2/10, Horrible
Andrew
Viatge en parella
1 d’ag. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
Long story short. We were given a room with broken AC. When we checked into our room it was unbearably hot. The Staff lied to us and told us that the AC was working but just slow. We asked for a room with working AC and were told all comparable rooms were checked out and that we were out of luck. We went out for the day because our room was too hot to relax in. When we got back at 10:30 pm the room was still uncomfortably hot and the staff then admitted that there was probably something wrong with the AC and that they could upgrade us to a bigger room. When we got to the bigger room, it was not precooled and we weren’t sure the AC in the hotel actually worked so we just took our original room. They gave is a fan and a sheet and told us their manager would make things up to us in the
morning. The next morning the manager offered to wire us a refund if we got her our banking info. After emailing back in forth with this inattentive manager, we found out they were only going to
refund us 20 Euros, which wasn’t fair compensation to us for being given a room
with broken AC in the middle of the summer or worth the bother of figuring out an international money transfer. The lobby and hallways are also not climate controlled, so I’m left to wonder if this 4 star hotel can’t afford air conditioning. I would advise anyone else that doesn’t like sleeping in an oven to stay away.
Andrew
Estada d’1 nit (jul. 2025)
