2/10, Horrible
Bladimir
Viatge en família
2 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
We booked through Expedia and upgraded to the Altitude category with swim-out pool access. After returning home and reading other reviews, we realized this category included privileges that were never explained at check-in. We paid for services we never used—what I consider a scam.
The room was acceptable but lacked a hair dryer and iron, which is unacceptable for a “resort.” The swim-out chairs were moldy, and around the kids’ pool there was foul-smelling stagnant water, likely due to poor drainage. That walkway connects to restaurants, and it was impossible to avoid stepping in it. Finding available chairs was nearly impossible.
Entertainment was almost nonexistent—no shows or activities like other resorts. It was a boring and forgettable stay.
Food and drinks were disappointing. The buffet had limited, low-quality options. Grill meat was edible but overly salty. The Mexican restaurant served the worst hotel meal we’ve ever had—we left without eating. Only the hibachi was good, but required a two-hour wait to book. Even then, drink service was poor—only tea offered, no water or wine unless requested.
Alcoholic drinks were low quality: mojitos with spoiled mint, served in plastic cups.
Although the hotel has some acceptable facilities, our experience was very negative due to poor service, bad food, cleanliness issues, and zero communication.
I DO NOT RECOMMEND IT.
Bladimir
Estada de 4 nits (jul. 2025)
