I’m reaching out regarding my recent stay at your property on June 7-8th as I experienced several issues that made the visit extremely disappointing and uncomfortable for my family.
First, the cleanliness of the room was unacceptable. Upon arrival, we found multiple stains on the bedding, including what appeared to be bodily fluids or other unsanitary substances. I’ve attached two photos for your reference. This raised serious health concerns and left us uncomfortable using the beds — especially concerning as I was traveling with children.
Second, our stay was significantly disrupted by excessive noise coming from what sounded like a party just a few doors down. My kids were woken up multiple times during the night due to the volume, and it made it impossible for us to get proper rest. Despite this being a family-oriented property, it felt anything but peaceful or safe.
To add to the disappointment, the breakfast buffet was cold and underwhelming. We had looked forward to it as part of our stay, but the food quality and temperature made it difficult to enjoy, and it did not match the standard we expected from your property.
Given all of the above — unsanitary conditions, excessive noise, and poor food quality — I am requesting a full refund for the night of [insert date]. I believe this is a fair resolution based on the experience and the disruption it caused to my family.
I hope you’ll take this feedback seriously and work to ensure future guests receive a better l
