2/10, Horrible
Malaika
Viatge en grup
13 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
SERIOUS SAFETY CONCERNS - Hotel Moon & Sun, Portugal
DO NOT STAY HERE
Date of Incident: July 3, 2025
I am compelled to share this experience as a warning to other travelers, particularly solo female guests. What happened to me at Hotel Moon & Sun represents a fundamental failure of basic hotel security protocols that put guests in genuine danger.
The incident:
At 3:30 AM on July 3rd, while sleeping in my hotel room, I was awakened by the sound of someone attempting to enter my room using a key. I reached the door just in time to prevent it from opening fully. When I called out "who is there," the response was merely "I'm sorry, wrong room" with no explanation or follow-up from management that night.
Critical Security Failures:
This hotel has no peepholes in room doors and no interior safety locks that guests can engage - meaning once someone has a key to your room, you have no way to secure yourself inside. Despite having a "Do Not Disturb" sign posted, staff entered anyway in the middle of the night.
Most Disturbing: THIS HAS HAPPENED BEFORE
During my research after this incident, I discovered that an identical situation occurred to another female guest in September 2023. The fact that this exact scenario has repeated itself raises serious questions about the hotel's commitment to guest safety and whether these are truly "accidents."
Management Inadequate Response
The hotel's explanation was that their system had "rolled over" at midnight. This is unacceptable.
Malaika
Estada de 3 nits (juny 2025)
