2/10, Horrible
Celina
Viatge en parella, Viatge en família
25 de jul. de 2025
Què no li ha agradat: Neteja, personal i servei
We arrived early in Lisbon after an overnight flight from Toronto and were pleasantly surprised when the front desk let us check in at 11am instead of the usual 3pm — a kind gesture we appreciated.
However, any relief was short-lived. As soon as we lay down to rest, loud banging from construction work right next to our room began and lasted over two hours. We were not informed about any renovation or noise prior to being assigned this room. After complaining, the front desk was able to stop the noise, but the disruption had already ruined our chance to rest.
We asked for compensation, and after some hesitation, were offered breakfast — which we couldn’t attend due to exhaustion. We were also offered another room, but it was a downgrade. The receptionist said the manager would send a gift basket, which never came. We had to chase the manager down, and after an hour-long conversation, she ultimately said there was “nothing she could do” except offer 10% off — but only if we contacted Expedia directly.
We then spent 5+ hours dealing with Expedia, who confirmed the hotel was unresponsive. A partial refund was eventually issued, but only due to Expedia’s support, not the hotel’s.
What began as a kind welcome quickly turned into a frustrating and stressful situation. For a short trip, this had a major impact. Due to the poor handling by hotel management, I would not recommend staying here.
Celina
Estada de 2 nits (juny 2025)