2/10, Horrible
Gary, CENTRAL ISLIP
8 de nov. de 2025
The website was not clear on bathroom availability. All of the facilities that I looked at noticebly states shared bathroom on the main/first description! I specifically looked for this because I did not want to deal with a shared bathroom! I looked further onto the details and about information and whatever else and it states bathroom and then under that shower or tub and then down under that shared bathroom. I tried calling Expedia to clarify and confirm, but could not get to a representative. Upon checking the staff shows a bathroom stating its shared but I dont have to share it because the other rooms were vacant. After getting situated with my bags I go into the bathroom and notice just how small the shower actually is. Barely look like it could fit one person even. I go to the male staff member and inform him im not pleased with this situation and that the site was not clear in regards to having a shared bathroom. He understood and states that they can refund in certain circumstance and could talk to the manager. He states that she said its non refudable. And then I notice that I dont have any towels. Staff member states that I would have to pay for a towel. Im like never in my life have i seen this. What did I pay for when I made the reservation! I call Expedia to inform them of this wehole situation and after a couple of disconnects. I get a copout story of thwres nothing we can do. The property controls everything. Expedia is affiliated/promoted on your website!
Gary
Estada d’1 nit (nov. 2025)