Viatges a Las Jarretaderas

Very friendly staff.

Everything was amazing here from the staff to the pool but the drinks were mid and the food was terrible.

While the staff was mostly amazing and helpful, the building itself is incredibly run down. We got the room we requested but when we got to it, one of the elevators was down and the room was stifling hot. The air conditioning seems to be a common trend in the reviews here and they’re all true. We requested to move rooms and were told we had to vacate the room we checked into and wait 5 hours for the new one. When we got to the new room, the key wouldn’t work. Assuming it was the key, we went back and got a new one. That one also didn’t work. So after another hour of waiting we finally got access to the new room which was even hotter than the first. The only bonus to the new room was it had ceiling fans that created enough of a breeze that we were able to sleep although the thermostat never went below 29°. There was a hole in that bathroom wall, the sink was plugged and the water in the shower would only work intermittently. The toilet also didn’t flush very well. Air conditioning in the restaurants was also poor and the Mexican restaurant had none. The food was decent. We went last year and couldn’t believe how downhill the property had gone in such a short time. Sadly, we won’t be returning.