2/10, Horrible
Craig P.
6 de jul. de 2025
Què no li ha agradat: Neteja
Would not Recommend
When we arrived the inside of the property had a strong pungent smell that was noticeable as soon as you walked inside of the property. The water was discolored and it smelled of rotten eggs as well. During our stay the toilet wouldn't flush properly and we could not get the air conditioning to work. In addition, the internet connection was very week and you would continually get disconnected. We tried contacting the office but could not reach them and left a voicemail that was never returned. Due to the conditions, we left early and had to rent a hotel room instead because of the heat inside of the property and the unusable toilet, costing us more money. I called the office again a few hours later to let them know we were leaving early and to my surprise someone answered the phone considering I just called a few hours ago and received no answer and no return call after leaving the voicemail. I later inquired about getting a refund and all the response I received was that they never had any problems with the toilet and air conditioning before our stay as if I was lying about it. I responded in a text detailing our experience more thoroughly and attempted to work with them to resolve the situation amicably, but I never received any response back.
Craig P.
Estada de 3 nits (jul. 2025)