2/10
Absolutely horrible experience. We stayed here with our kids, and the room had rats running around all night. It kept everyone up and raised serious concerns about our health and safety.
To make matters worse, there was no management on site, and we were unable to speak with a manager over the phone despite multiple attempts. The staff on-site seemed unprepared and offered no real help. When we finally reached someone later, they refused to refund us or take responsibility.
There is no excuse for rodents in a guest room, especially when children are involved. Not only was it disgusting and stressful, but the lack of basic customer care made everything worse.
If you value your health, sleep, and peace of mind, avoid this place at all costs. This was by far the most unprofessional and unsanitary lodging experience we’ve ever had.
Fermin
Estada de 3 nits (juny 2025)