6/10, Acceptable
Melissa
Viatge en parella
12 de set. de 2025
Què li ha agradat: Comoditats
We booked a sea view room but did not receive one. The view from our room was far from what was promised and certainly not reflective of a 5-star resort. It was a view of trees and a volleyball net. At check-in, the staff positioned our room as a “free upgrade,” but there was nothing upgraded about it—the view was worse than the standard rooms with no sea view. We had to request to be moved.
We also requested a king bed, but were given two doubles pushed together.
The food options, especially at the snack bar, were very disappointing—limited, often unavailable, and the quality was closer to movie theatre food than a luxury resort. Between 4-6pm you can’t get food anywhere other than room service. Poolside drink service was nearly nonexistent and very slow when available.
The overall property did not meet 5-star standards. The hallways were hot with no air conditioning (only in rooms), the brown carpets were heavily stained, and the attention to detail across the resort was lacking. Although they did a good job with the renovations in the lobby and good onsite parking options the hotel didnt wow us.
This is definitely not a true 5-star experience. I’ve stayed at many 5-star resorts, and this doesn’t compare. At best, I would rate it 3.5–4 stars. If you’re looking for genuine luxury and service, I may recommend looking elsewhere.
Melissa
Estada de 3 nits (set. 2025)