2/10, Horrible
Ryan
Viatge en família
8 d’ag. de 2025
This hotel was a 4 star on expedia when I reserved it, and a 3.4 star when I got there. Floorboards were falling in under the carpet in the upstairs and downstairs hallway. The tub and sink were rusty and it smelled like rotting carpet with cleaning solvents to cover it up. After having a meal that included freezer burnt peas, we headed upstairs to find all this. We said we could not stay there. The manager understood. I asked him to step outside in privacy, and he confided in me thant they just bought it, and it will be remodeled and right now 18 our of 20 guests leave mad. He said he would close the reservation and Expedia would give me a refund. Now the establishment won't answer me or expedia. The newer reviews are fake and I am out 4.5 star money for two nights we did not even stay in the hotel We had to drive all over to find a vacancy during high-season. This place should not be listed on Expedia or any other platform. It's false advertising, and I am now on my 5th try with getting a refund - 4th with Expedia, who needs approval from the hotel scamming innocent customers to give the refund. My other try was calling the hotel. I tried several times, as did Expedia, and they don't answer. I finally got the same manager, and he could do nothing, said their reservation department is off-site and deals with Expedia. But they don't, because they don't answer customers or expedia. The hotel was mostly empty.
Ryan
Estada de 2 nits (jul. 2025)