Staff very helpful, super friendly. Great benefit to be collected & taken back to the nearby airport, took away any worry about taxis, it was much appreciated.Breakfast lovely, plenty of choice with egg & pancake station. Rooms lovely & great aircon. Nice spa I had a couple of massages one better than the other. Down side of hotel, there are only 14 sunbeds but only 6 got the sun at any point during our day. I dont know if that changes during the peak dry season. Nice pool. Location is great in a quieter area of Kuta, as its a busy town. Lovely street food restaurants across the road, all very good, plus outside stage, live music from bands/singers every night. Downstairs shopping centre with useful supermarket.