6/10
The apartment was great and very spacious! No complaints about the unit however, the check in process did not go well at all.
As per the residence rules, check-in is scheduled for 2pm. When my group arrived at 2:30pm we were told that the apartment was not ready and when we asked for an estimate of when it would be ready they had no answer for us. We left our luggage at the reception and went to the nearby mall - returning to the residence at 5:30pm. Upon our return, we were told that the unit was only then being cleaned and were asked to wait longer. At 6pm we were finally able to access the unit. The 3.5hr delay was unacceptable and unfair to visitors after a long day of travel.
Yves Henry Maxim Tambwe
Estada de 2 nits (juny 2025)