Verificado
8/10 Bueno
Melanie
1 de ene de 2020
Aspectos positivos: Personal y servicios
When we arrivied we were given a room that looked nothing like the photos viewed on expedia that we used to book. Those are suites/premuim rooms which was not made clear therefore we were quite disappointed upon arriving. Further, twice the water stopped mid shower, the a/c vent was flithy, the light shades were cracked and damaged, there was a stale smell in the room and we were woken up by extremely loud music which went on until 1am. This is just not what we expected. There are a limited number of chairs/ umbrellas but the pool however the staff was accommodating in finding an sunbrella once seats became available. Once we relayed our disappointment to the staff - they upgraded us to a very nice suite. No complaints about the suite - it was lovely and fresh and clean and absolutely met our expectations. I would recommend booking a suite if you are going to stay at this property.
Melanie
Se alojó 3 noches en diciembre de 2019