2/10, Horrible
sung
Viatge en família
12 de set. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
When I booked, there wasnt lot of negative reviews and pictures of the room looked ok, worst decision and worst hotel of my 5 nights stay at Jeju. I moved around the island so stayed at different locations as I moved around.
Self check in didnt work for me as my reservation mut not have been updated in their system. You need to use kako, whats app etc to contact staff. The 1 staff member seemed miserable with his job but did help me with updating my reservation so that i could self check in, and it woked the second time.
I went to breakfast the next morning, and the ‘chef’ who was on the backside of the restaurant was the peron who collected th breakfast coupons, however, doesnt greet or acknowledge guests, nor indicates he collects the breakfast coupons. I went to th front desk to ask, who do I give the coupon to. As I rentered the breakfast area, another staff member stated in korean, most guest do the same thing I did as no one realizes thier process. You would think, to lessen guest confusion, signage could be added at the front of the breakfast area, as its not staffed.
Entry to breakfast must be before 9:30 and the area closes at 10. Shortly after 9:30 they began to clear out the food; I understand if they dont refill the food but as its already buffet style laid out, didnt understand why they cleared the food There were other families still eating. A couple came in around 9:40 and they were asked to leave as they missed the 9:30 time. AC was very weak in our room.
sung
Estada d’1 nit (set. 2025)