4/10 Mediocre
Valenti
8 de oct de 2018
Aspectos positivos: Limpieza y comodidad de la habitación
Aspectos negativos: Personal
Not so convenient as seems
As our flight left at 3.10 am and we had to check-in at 1.30 am, we decided to book this hotel that was in the same terminal (we were stay before at other d'Prima)
The first problem we found is that the reception is on the first floor without a lift and without bell service to help travelers with luggage (something more than foreseeable in a hotel inside the airport, right?)
The room was correct and silent as we wished, but the problem came for the breakfast that was included in the price of the room: they indicated that at the time we had to check-out there was no breakfast service.
Right next to the reception there was the cafeteria with buns, so, as in our room was a coffee ketle (but only 1 coffee bag for 2 people), we asked them to provide us with another coffee bag and a couple of buns to take away .
There the terrible dilemma began: they had to consult the manager...
From 6:00 pm to 8:00 pm we had to go for 3 times to reception to ask please again for another coffe bag (I did not understand that if the reservation was for two people they could only give us a single bag of coffee instead of two) and that it would be so difficult to give us permission to take the two buns that were just in front.
Finally and after 2 precious hours of sleep lost, the manager (who did not appear at any time although I explicitly requested to see him) agreed to our request and we were able to go to bed. I wrote a claim at reception and days later we received an email apologizing.
Valenti
Se alojó 1 noche en agosto de 2018