First, let me say the property is clean, and very nice. Despite a reservation booked months in advance, they weren’t ready with a room at check in time. We had to sit for two hours in the lobby as the rooms weren’t clean yet. They said the laundry wasn’t done. Once we got the room, it was clean and beautiful, and the breakfast was good, but we arrived to get a room, so we could clean up and head to our dinner reservation to celebrate our wedding anniversary. We had to cancel that dinner just to wait to get into our room.
The staff at the desk was nice, and I don’t blame them as this was out of their control, and the guy working even took our address and said they will send us a voucher for a complimentary night. We booked through a third party service so he couldn’t comp a night right there, but he said they will send the voucher. Whether that will actually happen remains to be seen as here we are going on three weeks later and nothing has arrived.
All in all it is a nice place, but I can’t give five stars due to the headache and inconvenience.
