Viatges a Iz-Zebbieh

nice home and good service

Fantastic hotel with amazing staff!

Absolutely loved our stay in the Penthouse suite , Staff were lovely and very helpful. All amenities you need , kettle, fridge, air con and a iron. Even better ilwe got engaged there x

Terrible experience. The apartment was in poor condition, and the entire building was filthy, with pigeon droppings and feathers everywhere — impossible to avoid, even inside the flat. The building itself was under construction, which was never disclosed beforehand. The shower was broken — every time we used it, water leaked heavily and flooded the entire bedroom. Communication with the host was awful: our messages before arrival were ignored, and once we arrived at the address, we were denied access until we paid unexpected charges. Only after payment were we redirected to a completely different location, where the host refused to assist us and was rude over the phone. Other tenants had to help us find the apartment. The provider's behavior was deceptive and unprofessional. Avoid at all costs.

I was very underwhelmed and disappointed by my stay. The Expedia listing describes this as a luxurious, relaxing hotel with Mediterranean sea views, but in reality, there are no sea views - just city views. The pool areas are small, packed, and accompanied by loud music, making it difficult to relax. One night, we were awakened at 4:00 a.m. when the fire alarm sounded three times, requiring guests to evacuate. Although we later learned it was a technical issue, there was never a formal apology or acknowledgment from hotel management which I found strange and unacceptable. The air conditioning in my room did not work properly which was especially challenging since the temps outside were over 100 degrees each day. My shower also lacked hot water for two days. While the front desk staff were courteous and tried to help, they appeared limited in what they could do. I also made several attempts to contact the hotel manager and never received a response after sending an email. This lack of communication, combined with the other issues above, made this a disappointing stay and below the level of hospitality I have come to expect from Hyatt Hotels.