Illa Massacre

Room didn't have soap for the bathroom, which is fine by the way, but when I asked the front desk they were unable to assist so I had to go out and buy my own soap! Also, when checking out and putting my stuff in the car, a staff member came out and told me to settle up at the front desk. They didn't want to honor my Expedia transaction and asked me to pay for the two nights at a much higher rate. After a bit of back and fourth, and showing proof of the transaction, they finally agreed to let it go. They weren't rude or anything, they just didn't know how to process things through Expedia. They are under new management, which is very obvious, so book with a little understanding until they are more established.

Meals were very good. Room had no tv, felt little odd in this day and society.