4/10, Deficient
Daniela
Viatge en família
26 d’ag. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
The resort was just okay, but definitely **overpriced** for what it offered. When we arrived, the staff told us that we needed another room to accommodate our 3- and 5-year-old children. At first, they said they would simply charge us for an extra guest and allow us to stay in the same room. However, in reality, they charged us for an entirely separate room that was more expensive than the one I originally booked through Expedia—yet we never even received that extra room.
When I challenged the charge, they claimed the hotel was fully booked. Despite this, my kids still stayed in the same room with us, which made it clear that the “extra room” was unnecessary. This felt dishonest and misleading, and to make matters worse, the staff was rude, dismissive, and unhelpful throughout the process. Prices inside the resort were also outrageous. For example, they charged **$30 for a single coconut**, which is completely unreasonable. The beach itself was just average—there weren’t many chairs available, and the few that were there were extremely old and uncomfortable.
The all-inclusive restaurant was also disappointing. The food was just okay, nothing stood out or impressed us, and certainly not what you’d expect for the price.
Even the surroundings outside the resort were unpleasant. The road leading in was lined with trash, and the overall area looked run-down and rough, which really took away from the “luxury” experience they try to advertise.
Daniela
Estada de 3 nits (ag. 2025)
