4/10, Deficient
Yolanda
16 de set. de 2025
The hotel is under renovations and they put me on a room facing the back of the hotel looking at a parking lot. Even though they advertised city view. It was terrible. The staff were excellent and the room was cozy nicely decorated but…. My Room 209 did not have a real balcony and the latch on the door was weird. The really bad part was there were roaches everywhere. Thank goodness I only spent one night there but that was enough. I asked to change rooms. They changed me and put me on the same floor just a few rooms down. As soon as I opened the door there was a strong chemical smell that I couldn’t tolerate so I went back to my original room. At night when I used the restroom is when I saw all the roaches. There is a room on that floor that faces the pool area it almost looks like you have your own private space but I don’t think I would use it after all the roaches. They need to do better. Great location restaurants near by but I’ll never stay there again. Sorry guys wanted to like you it right in front of Hilton Hawaiian village where my vacation is really scheduled and I could extend my stay at the aqua palms but it was not a good experience.
Yolanda
Estada d’1 nit (set. 2025)