Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house was not cleaned properly. It seems as though the house was not lived in for quite a while and has not been cleaned prior to our coming. For example, the drinkware had very prominent lip marks on the rims and smudges on the glass itself. We took pictures of the drinkware and thought maybe they did not check them after removing them from the dishwasher, which is highly inappropriate. Another example is the outdoor area where the furniture was very dirty and dusty. The outdoor table and chairs were in very bad condition. It was all the things we could clean up and fix ourselves, but on the third day, we saw around 7-8 black widow spiders around the edge of the pool hanging in the bushes and called the property office to have someone come in and take care of that, which they did. What they failed to do was notify the housekeeping staff that came in to clean after we checked out. On our last day, we saw a black widow spider inside the home, in between the sofa and the armchair. We spent a lot of time during our stay in that same living room (one of us included a 10-year old child who is immunocompromised), and because the management office failed to mention to the housekeeping about the spiders, they were shocked and did not know how to clean the property without appropriate equipment. At this point, we were not very happy with how everything was handled, but we did not want to waste time complaining, so we went on with our plans. Almost 2 days after checking out of the property, three family members noticed red bites on their bodies, and after seeing the doctor were informed that they were in fact BED BUGS. Two of them slept in the same bed and one slept in a different bed in a different room. When I called the management office, they were apologetic and said they take these things very seriously and that they would get back to me after doing their own investigation. Now It has been 6 days, and we have not received any email replies or updates.