4/10, Deficient
Christopher
Viatge en parella
9 de juny de 2025
Què no li ha agradat: Comoditats
Most of the staff we encountered were nice and helpful, but not all. The breakfast items were very good and plentiful and different each morning. The room was clean but dated and had old, mismatching furniture. The bathroom was similarly dated and worn. The housekeeping and related service was nonexistent. First, we were informed that room cleaning happened every other day. On our third day there, while leaving our room at 0900, we were asked by housekeeping staff if we needed new towels and replied Yes, please. When we returned in the late afternoon, the room had not been touched and no towels had been left. I went to the front desk to discuss and the male employee asked if we left the do not disturb sign on the door. Not, "I'm m sorry, let me get someone to take care of that," just "I can give you some towels." Another example of poor service ocurred when I requested more toilet paper (since the room hadn't been cleaned or restocked) and was told to come down to the front desk and pick them up. Wow, thanks! Customer service in general has gone to crap, and this hotel exemplified that.
Christopher
Estada de 3 nits (juny 2025)