Parc Herman Baker

I had an amazing time at Kozy. My family enjoyed the staff's smiles; the room was clean and odor-free, and when we had an issue, they were kind, honest, and willing to fix it. Breakfast was great, and the room service was awesome. I'll make this my go-to place when I need a room and recommend it to family who may come in from out of town.

First impression is the hotel is open and clean but the young man behind the counter was not someone who should be in customer service. Horrible. Never lifted his eyes to look at either me or my daughter while talking so quietly. I couldn't understand him and finally asked him if he looked at people, ever! He glanced up and his eyes shot down again to staring at the floor just beyond us. When I finally got my keys and said thank you and have a blessed day..... nothing. Absolutely no response. He hates his job. Get a new one. When we got up to the room the closest doors were off the runners. They did get those fixed in a timely manner. Room was clean, beds ok. Location is good for a food court. Worked for us. Jenn