Casa Henry Doremus

4 nights - staying with elderly mother near Hospital. Room did not have working Air Conditioner and Shower. Complained early next morning and the Staff promised to change room for nights 2-4. Hotel did not make change for 2nd night so we checked out after 2 nights. EXPEDIA AND HOTEL'S CUSTOMER SERVICE WAS AWFUL. IT TOOK ME 3 HOURS / 3 PHONE CALLS WITH EXPEDIA TO get barely 1/2 REFUND (which included self servicing keycash points) versus full refund. GOLD MEMBER Trending Towards PLATINUM. POOR customer service experience

Clean and quiet room with helpful staff.

This is our 2nd stay at the Library. We love it. The staff (front desk ) to the bell stand attendant are so friendly and helpful. We check in and immediately go up to rooftop bar. Great cocktails and food. Love the space up there. We got an upgrade with a small charge. Worth it. The rooms are a good size for a NY hotel. Sometimes boutique hotel rooms are so small. It is so convenient from Grand Central and a great 1/2 location for uptown downtown spots. 1 suggestion is they need to work on the Madison and Vine breakfast service. Food is delicious but service is slow and not sure if its a Sunday morning not enough staff thing, but this is the 2nd time we did breakfast there and there was tops 7 people in the restaurant including us and it took a long time. Only criticism. But honestly, will not stop us from going a third time because the food was really good. Will be back soon.