Viatges a Helmdon

A great little find! We were looking for somewhere to stay near Birmingham airport the night before we flew to Majorca. I looked at all the usual suspects and it seemed quite expensive this time so decided to look on Expedia for alternatives. This place is quirky, convenient, value for money and has everything you need. I’m so glad we stayed here and we’ll probably return next year - might even book a hot tub chalet. The chalet we stayed in was Nicky. It was well equipped with a small kitchenette, dining table and bathroom. The welcome pack of tea, coffee and cookies was a nice touch. It was clean and tidy and the bed was comfortable - perfect for a good night sleep before a flight. It was only approx 15 minute drive to Birmingham airport so worked well for what we needed. We popped into the bar/ restaurant for a quick drink upon arrival and found the staff to be friendly and helpful. We’ll be back and will stay longer next time!

This is a terrible Hotel… It’s located about 15 minute walk outside Birmingham city Centre in quite a rundown area… I booked it as it’s close to Utilita Arena, but in hindsight there are much better hotels within walking distance. It took about half an hour to check in as there was a big queue and only one person on the desk… The only lift that worked took about 45 minutes queue to get to the top floor and back to the lobby… our Tv didn’t work and despite asking for it to be fixed, it wasn’t !… The breakfast was the worst I’ve ever had at any hotel… Very limited options and nothing really for vegetarians… The staff were grumpy and miserable. I did feedback to the front desk and there was no acknowledgement or apology.

Flight stop… nothing else but value for the money

Lovely room and the decor of the hotel was great. Great location to the NEC and other attractions. Easy access to onsite parking. The staff were helpful and polite. Just some suggestions for improvement: the landline phone in my room was not working so I could not call reception. I ran out of hand wash in my toilet and despite asking several times it took 2 days before I was given hand wash. The safe in my room did not work, I reported this too but no one fixed it. Overall, it’s a beautiful hotel but I wonder if it was short staffed? If requests by guests were dealt with swiftly then I would have rated this hotel 5 star and visited again, but I’m not sure if I will which is a shame.