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Mercure Hatfield Oak

Allotjament de 3.0 estrelles

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Opinions

7,4 sobre 10,
Bé

Serveis populars

  • Aparcament inclòs
  • Wifi gratuïta
  • Restaurant
  • Esmorzar disponible
  • Serveis per als negocis
  • Bar
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Sobre aquest allotjament

Mercure Hatfield Oak

  • Hotel amb Universitat de Hertfordshire a prop
  • Mercure Hatfield Oak, amb La Galeria i Casa Hatfield a poca distància, ofereix serveis de tintoreria o bugaderia, un bar i un espai per a conferències. El restaurant de les instal·lacions ofereix esmorzars i sopars. Els clients poden connectar-se a la wifi gratuïta a l'habitació.
  • Entre els avantatges addicionals, s'inclouen els següents:
    • Aparcament sense assistència gratis
    • Esmorzar d'estil bufet (de pagament), punt de recàrrega de cotxes elèctrics i caixa forta a la recepció
    • Sales de reunions, allotjament lliure de fum i servei de bugaderia
  • Característiques de l'habitació
  • Totes 85 habitacions ofereixen serveis i instal·lacions com ara wifi gratuïta.
  • Entre els serveis i les instal·lacions addicionals, s'inclou el següent:
    • Reciclatge, bombetes LED i productes de neteja respectuosos amb el medi ambient
    • Banys que ofereixen articles de tocador respectuosos amb el medi ambient i combinacions de dutxa i banyera
    • Televisors de pantalla plana amb canals per satèl·lit
    • Cafeteres/teteres, servei de neteja diari i escriptoris

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Comparar allotjaments semblants

Polítiques

Entrada

Hora d'inici del registre d'entrada: 14:00. Hora de finalització del registre d'entrada: en qualsevol moment.

Registre d'entrada sense contacte

Edat mínima per fer el registre d'entrada: 18 anys.

Sortida

Hora límit per al registre de sortida: 11:00.

Registre de sortida sense contacte

Instruccions especials d’entrada

El personal de recepció esperarà els clients a l'allotjament

La informació proporcionada per l'allotjament pot estar traduïda mitjançant eines de traducció automatitzada

Mètodes d’accés

Personal de recepció

Animals de companyia

No s'admeten animals de companyia (però sí animals de servei, sense cap càrrec addicional)

Nens i llits addicionals

En aquest allotjament s'admeten nens

No hi ha llits addicionals disponibles

Formes de pagament de l’allotjament

Informació important

Extres opcionals

  • Càrrec per l'esmorzar d'estil bufet: 13.95 GBP per persona (preu aproximat).

És possible que la llista anterior no sigui exhaustiva o que els impostos no hi estiguin inclosos. Els imports poden variar.

Informació indispensable

Aquest allotjament està gestionat per un amfitrió professional, de manera que el seu oferiment va lligat a la seva professió, empresa o activitat comercial.
En funció de la política de l'allotjament, pot aplicar-se un recàrrec per persona addicional.
En fer el registre d'entrada, és possible que calgui presentar un document d'identitat oficial amb fotografia i una targeta de crèdit o dèbit, o bé abonar un dipòsit en efectiu, per cobrir qualsevol despesa imprevista.
Les sol·licituds especials no es poden garantir i estan subjectes a disponibilitat en arribar; poden aplicar-se recàrrecs.
Aquest allotjament accepta targetes de crèdit; no s'accepten pagaments en efectiu.
No es garanteix l'aïllament acústic de les habitacions
Aquest allotjament disposa d'elements de seguretat com ara un detector de monòxid de carboni, un extintor, un detector de fum, un sistema de seguretat, una farmaciola i barrots de seguretat a les finestres
L'allotjament afirma que segueix les pràctiques de neteja i desinfecció que estableix el document o l'associació següent: allsafe (Accor Hotels).
Tingues en compte que les normes culturals i les polítiques aplicables als clients poden variar segons el país i l'allotjament, que és qui ha facilitat les polítiques que es mostren
Si cancel·les la teva reserva, estaràs subjecte a la política de cancel·lació de l’amfitrió. D’acord amb la normativa de la UE relacionada amb els drets dels consumidors, els serveis de reserva d’allotjament no estan subjectes al dret de desistiment.

Informació addicional

Aquest allotjament no disposa d'ascensors
L'allotjament disposa d'habitacions comunicades o contigües, subjectes a disponibilitat; per sol·licitar-les cal contactar amb l'allotjament mitjançant la informació que figura a la confirmació de la reserva.

Preguntes freqüents

Mercure Hatfield Oak accepta animals de companyia?

No, només s'admeten animals de servei a l'allotjament.

Quant costa aparcar a Mercure Hatfield Oak?

L'aparcament sense assistència és gratuït en aquest allotjament.

A quina hora es fa el registre d'entrada a Mercure Hatfield Oak?

Hora d'inici del registre d'entrada: 14:00. Hora de finalització del registre d'entrada: en qualsevol moment.

A quina hora es fa el registre de sortida a Mercure Hatfield Oak?

Registre de sortida: 11:00.

On es troba Mercure Hatfield Oak?

Aquest hotel a Hatfield es troba al centre de la ciutat i a menys de 2 km de les atraccions següents: Universitat de Hertfordshire i La Galeria. Casa Hatfield i Estudis de cinema Elstree també són a menys de 15 km.

Puc cancel·lar de manera gratuïta la meva reserva i obtenir un reembossament complet?

Sí, aquest allotjament ofereix cancel·lació gratuïta en una selecció de tarifes d'habitació per proporcionar més flexibilitat. Consulta la política de cancel·lació aplicable al nostre lloc web per obtenir més informació sobre les exclusions o els requisits necessaris.

Opinions

Opinions:

7,4

Bo

7,8

Neteja

7,2

Ubicació

7,8

Personal i servei

7,2

Estat de l’allotjament i instal·lacions
Puntuació 10: Excel·lent. 100 de 434 opinions
Puntuació 8: Bo. 179 de 434 opinions
Puntuació 6: Acceptable. 87 de 434 opinions
Puntuació 4: Deficient. 42 de 434 opinions
Puntuació 2: Horrible. 26 de 434 opinions

Opinions

Verificada

8/10, Bé

Viatger verificat

Què li ha agradat: Neteja, personal i servei
Location was good.
Estada d’1 nit (ag. 2022)
Verificada

10/10, Excel·lent

Cassandra

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
We really enjoyed our stay. It was nice and quiet when we stayed. Room was lovely and bed was comfortable. I’d definitely recommend.
Estada d’1 nit (febr. 2022)
Verificada

4/10, Deficient

Emma

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
This hotel is old and run down. The room had a strange smell, carpet was dirty and the limescale on shower door was disgusting. The most annoying thing was the shower pipes next door was so loud it woke me up hours before i needed to get up. Restaurant staff lovely and food was nice but the hotel is not worth the price.
Estada de 3 nits (febr. 2020)
Verificada

2/10, Horrible

Jo

Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
The property was nice at reception but when we went to the room, it smelt of damp, one of the windows did not fully close so to keep the cold out we had to put tissue around it, the carpets are dirty with stains. the bathroom had visible dirt built up around the wall and mould around the bath. There were towels given to us that were once white and no large bath towel size but hand size. 2 towels in total. We asked for more towels and one of the towel had blood on it! We went to ask later for another toilet roll as there was a half used in the room upon arrival- shocking! The soap dish had rust on it. The staff made no effort, poor customer service and quite arrogant. I would not recommend.
Estada d’1 nit (nov. 2020)
Verificada

4/10, Deficient

Jason

Què no li ha agradat: Neteja, personal i servei

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Estada d’1 nit (oct. 2022)
Verificada

4/10, Deficient

Romero

Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
The first staff I dealt with had poor customer service skills. She looked like she didn’t want to be there, looked like she was forced !! If you don’t want to work please don't simple! I complained about how the room had a weird smell and the bed sheets had stains .. she was reluctant to move me .. but moved me to the room next door. Although it had the same smell I was reluctant to complain again as I did not want to be called a “Karen”!! The room was worse than the one before.. as the towels had yellow stains on them, the shower and bath gels had been used, the bath mat had been covered by a towel on the rail (it looked filthy), the bath had mould marks around, The floor had hair near the toilet and the sink, both the quilt and the bed had hair on them. The floor was not swept as it had mud stains. Instead of cups, plastic cups (similar to those of Costa or Starbucks) were displayed for tea but to make things worse they had been used and washed ( you could literally see the coffee stains on them). The kettle had limescale on the lid like its never been cleaned. I was so scared to have a shower and I couldn’t wait to move to another hotel. I m not making this up and one of my friends was a witness to all... I couldn’t handle it, I therefore booked myself to a more cleaner and reliable hotel for 4 more nights Hatfield as soon as I could. Never again will I ever book this hotel .. its not personal its just poor service. I took pictures as evidence lol
Estada de 2 nits (nov. 2020)
Verificada

8/10, Bé

James

Què li ha agradat: Comoditat de l’habitació
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Estada d’1 nit (des. 2022)
Verificada

6/10, Acceptable

Gerry

Què no li ha agradat: Estat de l’allotjament i instal·lacions
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok
Verificada

4/10, Deficient

Graham

Què li ha agradat: Personal i servei
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.
Verificada

4/10, Deficient

Peter

Què no li ha agradat: Neteja
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Estada d’1 nit (nov. 2022)
Verificada

6/10, Acceptable

Steven T

Què li ha agradat: Neteja, personal i servei
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Estada de 4 nits (oct. 2022)
Verificada

2/10, Horrible

Peter

Què no li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Estada d’1 nit (ag. 2022)
Verificada

6/10, Acceptable

Sara

Què li ha agradat: Neteja, personal i servei i comoditats
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Estada d’1 nit (jul. 2022)
Verificada

6/10, Acceptable

Victoria

Served a purpose but noisy and very impersonal
Estada d’1 nit (jul. 2022)
Verificada

2/10, Horrible

L

Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions

Missing Shower

I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
Estada d’1 nit (juny 2022)
Verificada

10/10, Excel·lent

SHYAMALA

Què li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
Excellent for the price!
Estada d’1 nit (maig 2022)
Verificada

8/10, Bé

Viatger verificat

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
Estada de 2 nits (abr. 2022)
Verificada

2/10, Horrible

David

Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions i comoditat de l’habitació
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
Estada d’1 nit (març 2022)
Verificada

8/10, Bé

Maxine

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
.
Estada de 2 nits (febr. 2022)
Verificada

10/10, Excel·lent

Oyetunde

Què li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions i comoditat de l’habitació

Okay for a night

I stayed for just a night but the hotel is a bit old and i think needs a bit of upgrade.
Estada d’1 nit (febr. 2022)
Verificada

10/10, Excel·lent

Shar Younn

Què li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació
Room is clean and nice.
Estada d’1 nit (set. 2021)
Verificada

4/10, Deficient

David

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions i comoditat de l’habitació

Needs an update badly

Not the best in terms of condition, one pillow cushion on both sides, old appliances, no climate control system, old TV, not modern at all, poor quality carpets, not the cleanest. Presentation - 6/10
Estada d’1 nit (set. 2021)
Verificada

8/10, Bé

Scott

Què li ha agradat: Neteja, personal i servei i comoditat de l’habitació

Comfortable stay, would benefit from a refresh

Hotel was in an easy location to get to with free parking. The rooms and bed were comfy, great service. Some areas of the hotel could do with an update though compared to other Mercure hotels I’ve stayed in.
Estada d’1 nit (ag. 2021)
Verificada

10/10, Excel·lent

Carl

Què li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació
Pleasent attentive staff, rooms are large enough and well equipped although a little brightning up would help. Breakfast was adequate and freshly prepared and served with a smile.
Estada d’1 nit (jul. 2021)
Verificada

8/10, Bé

Viatger verificat

Què li ha agradat: Neteja, personal i servei

Good location & suitable for 1 night

Good location to get to North Mymms Park for a wedding. The stay included a breakfast. Room had a kettle in the room which was nice. Hairdryer in the cupboard and few mirrors which was good. The room did get hot at night as no air conditioning.
Estada d’1 nit (jul. 2021)