2/10, Horrible
ANAND
Viatge en família amb nens petits, Viatge en família
21 de des. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Comoditats
The hotel is ok.
But the way of treatment by the staff is weird overall for us.
Day one, we checked in i requested for additional water bottle since only 2 was kept and we were 3 people. Immediately i get a call from the reception that as per hotel policy we give only 2 water bottle and there would be additional charge. Only after I explained that we are 3 people they provided water bottle. The booking done in advance says its for 3 people then why do we need this situation and explanation.
Secondly, the staff doesn't want to welcome us.Agreed we are of different origin (non asian and non Caucasian) atleast a simple smile as a courtesy to other human being can be done. They greet others with a smile but when it comes to us all we get is a sigh.
Lastly, before check out they inspected our room and the laundry bag was missing..it could have been a genuine mistake at our end that we could have packed it by mistake or misplaced it but the rude reception lady is insulting us saying that "you took it and its missing " better words could have been used here. Didn't want to argue for being accused as someone who took stuff just paid 30k Dong for a laundry bag which may have been packed by mistake or misplaced.
Don't understand the level of service Novotel claims for themselves.
You can be a great chain of hotel but atleast have the basic courtesy to treat your guests.
ANAND
Estada de 4 nits (des. 2025)
