6/10, Acceptable
Shaghayegh
Viatge en família
15 de jul. de 2025
My review applies mainly to the backpacker room, which I accidentally booked. While it did have a private bathroom and shower, it lacked basic amenities—there wasn’t even a kettle to boil water.
Unfortunately, we arrived just as the staff member on duty (who had been unwell) was leaving, despite confirming over the phone she'd be there until 6PM (reception is meant to be open until 7PM). She saw us drive in but continued on, which left us without assistance on arrival.
As a family of four, we would have happily upgraded to two double rooms—there were many available—but without staff on-site, this wasn’t possible. Another disappointment was that the games room (one of the key reasons we chose this place) was also closed.
The shared kitchen, as part of the campground facilities, had no forks or spoons available. When I spoke to the owner the next morning, she explained that utensils often go missing. I’d suggest placing a basic set in backpackers room with no alternative and charging guests if they're not returned.
This was the only night of our 12-day South Island trip we had planned to eat in, so the experience was quite frustrating. I understand that staff getting sick is out of anyone’s control, but it was unfortunate not to be welcomed or offered options.
I can only speak honestly about our experience. That said, I do want to mention that the other rooms looked clean, modern, and very inviting—as I could see through the windows!
Shaghayegh
Estada d’1 nit (jul. 2025)