2/10, Horrible
Azad
Viatge en família
22 de nov. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Here is some feedback for the awful visit to your hotel. Firstly, we paid for a hotel at the location we wanted, which included hot drink facility in the room, breakfast, swimming pool, spa and gym. On the first day we got there, we were told we had to stay at a different hotel. Good customer service would apologies and out you in the same level, or upgraded hotel, we were put in, what would essentially be described as, a hostel.
Now, let me describe what this “hostel” was like. Not only were all the amenities we PAID for not included: no swimming pool, spa, gym, breakfast or hot drink facilities in the room. The self service kettle which was provided had a European plug and therefore could NOT be plugged into the English plugs what are used in the entirety of Malta! The customer service was abysmal. We were told we had to pay an extra set of security deposit because the deposit we paid was for the other hotel, we were told there was breakfast and a gym, there wasn’t! We were told we had to bring our own adapter to use the kettle. It doesn’t end there. The zircon doesn’t work! On asking for the zircon to be fixed, were had NUMEROUS people coming in and out of the room, while we were trying to sleep in the damp, muggy room. At one point I tried to explain to the technician that the zircon turns on for 10mins and then automatically turns off, and I was told I was wrong and it’s fine. He also got physically angry and pursed his lips and his body tense. That was just beginning
Azad
Estada de 7 nits (nov. 2025)
