4/10, Deficient
Yesmine
Viatge en família
13 d’ag. de 2025
Què li ha agradat: Neteja, personal i servei
Què no li ha agradat: Comoditats, estat de l’allotjament i instal·lacions
We stayed at Sherbrooke Castle Hotel for one night. While the staff were attentive and the service overall was good, and while we really enjoyed both the bar and the restaurant (excellent food – we highly recommend dining here), the room experience was a major letdown.
We were in room 23 and can confidently say that rooms 21 to 23 are not worth booking. They are not located in the main castle building, and it is clear they were likely never intended to be guest rooms.
• Ventilation: No air conditioning (which we understand, as it is not the norm in Europe), but also no proper ventilation. The air was extremely stuffy when we arrived.
• Amenities: Outdated and sparse. No kettle, no tea. The cot provided for our 9 month old was essentially cardboard and completely uncomfortable, forcing her to sleep in our bed.
• Bed quality: Extremely uncomfortable and uneven on both sides, resulting in a poor night’s sleep.
• Location: These rooms face a parking lot, so they get little to no natural light and feel uninviting.
To make matters worse, the photos on Expedia did not match the type of room we received. For a hotel advertised as four star, this was a real disappointment. Had we known, we would never have booked here. Thankfully, it was only for one night.
Yesmine
Estada d’1 nit (ag. 2025)
