2/10
Stayed 3 nights here, was in town for an anniversary party. No housekeeping, breakfast was a joke, ice machine out of order. Night staff was great, day staff, not so much. Rude and disrespectful. I requested at least they could change the towels and the garbage when they told me they are not supplying housekeeping to overstays. Staffing shortage, apparently. They could have taken care of their customers and put off cleaning some of the rooms from the night before because on the night I requested service for there was only 12 cars in the parking lot!! Yeah, I won't be staying at this chain ever again. I travel a lot for work as well and stay at a lot of hotels. This was not a good customer service experience.
Renee
Estada de 3 nits (juny 2025)