4/10, Deficient
Yunjie
30 de des. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Quite disappointed at the level and speed of service at this resort (which holds itself out as a 5 star). We are a family of three that travels a lot staying at 5 star places over the world. This place ranks bottom of the list. The room was never cleaned properly (carpet not vacuumed, counters in wiped). We stayed at a beach view suite and the electrical wiring was faulty…AC kept turning on and off by itself and the door broke on the first day, toilet clogged, lots of bugs everywhere. The worst was the speed of service at their premier restaurant (N11). We waited 90 mins the first night just to get a plate of food. Thought it might have been an unforeseen issue in the kitchen, but the second night we waited another 90 minutes to get fed. The food was incredibly salty or tasteless, never done right. Room service took 60 minutes to arrive (we asked for some water) and we had to call 3 separate times. Finally upon checkout, which was a terribly long line, the front desk didn’t know how to pull up an invoice for us to review and told us to get into another line to ask another front desk person. All in all, disappointed. The natural landscape is beautiful, but the beach is poorly maintained (broken beer glass and garbage scattered)
Yunjie
Estada de 4 nits (des. 2025)
