2/10, Horrible
Elizabeth
Viatge en família
9 de nov. de 2025
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Checked into room 348 and there were bugs everywhere. Killed 2 small roaches immediately, and they were on the wall and carpet, and then multiple bugs were on the dresser and the base of the TV stand. Called the front desk, and because we booked through Expedia they couldn’t do a partial refund or any compensation, all they could do was move us to a different room. We had to move all our luggage ourselves with no assistance from staff. No food option for breakfast, be prepared to drive at least 10 minutes to get breakfast if you need to eat before 8am (we were here for soccer tournament). Staff was friendly, but kept saying the bugs were due to former guests leaving doors open. There is just no way that many bugs (over 12 total) came into a room because of a door being open by a prior guest; we didn’t even check in until after 8pm. The new room was very musty and damp, too. The rooms should be adequately checked and cleared by housekeeping and staff prior to check-in to avoid experiences like we had. Would not stay here again.
Elizabeth
Estada de 2 nits (nov. 2025)
