2/10, Horrible
Roy
Viatge en parella, Viatge en família amb nens petits, Viatge en grup, Viatge en família
21 de nov. de 2025
Què no li ha agradat: Comoditats
So disappointed with this stay. We have been fans of Hilton for years and years, and it is always typically the safe choice when it comes to cleanliness, staff and pretty much everything else. However, this specific location is a disaster and the actual manager who couldn’t be more than maybe 18 years old, truly showed her age and lack of experience when it came to a tough situation. We had an entire baseball team of nine-year-old boys who needed to be up for an early morning game and she allowed a party to happen in the event room that was nothing but vulgar, explicit, filthy music, so loud that we have videos of water bottles shaking in the mini fridge. This was a problem for all floors, but we were on the second floor, and some of our team members were on the fourth floor. No one could sleep, and it was truly an unfortunate experience, but her response to us was the actual problem. She basically told us oh well - we could get over it that it would end when it ended and there was nothing she could do for us. She was extremely unprofessional and had ZERO care that more than 10 families were upset and complaining. When we were leaving the following morning, there were multiple people, not related to our baseball team, upfront, throwing a fit over the exact situation and again, she could care less.
Roy
Estada de 2 nits (nov. 2025)