6/10, Acceptable
Jesse
Viatge en grup
22 de nov. de 2025
Què li ha agradat: Neteja
Stay: November 2025. Like most places, there were pros and cons.
Pros:
Beautiful beach and ocean views, fun activities like kayaking, archery, snorkeling.
Activity staff was very friendly and engaging. Enjoyed the pool side activities and appreciated the hard work they put in throughout the day all the way through the night shows.
Bar staff made good drinks and were always friendly and approachable.
Cons:
Property could use a refresh. Unfortunately photos in listing are for members-only rooms and the other rooms were dated and lacked adequate lighting.
Food was just average aside from Viva Cafe.
Some front lobby staff lack customer service. When setting up restaurant reservations, you have to reserve by room number, and # of people in your room. We had another party arrive a day after and could not add them to the reservation until they arrived and had a room number...not a problem. It was very difficult to add them the next day and guest service person seemed very annoyed she was being asked to do so. Got to the restaurant that night and they were not on the reservation. They eventually agreed to seat us but again seemed annoyed at doing so and their service towards our table was noticeably less than the other tables throughout the evening. Come to find out the other room was reserved for a completely different time than our reservation so there was no attempt by this person at guest services to try to add another room to our reservation.
Jesse
Estada de 5 nits (nov. 2025)
