Yanartas

We spend a whole week in the hotel. Since the beginning everything went not well. We were traveling with some friends, we requested to be close and well… it was “not possible”. The first night while having dinner we were eating and they take off our plates while literally eating! Next day they turned off the lights while eating dinner, 20 minutes before the end of the time. One night we come back to the hotel and they didn’t let us get in the hotel with the taxi, they leave us at the loading dock, in the back part of the hotel, I really don’t know at which point a 5 * hotel decided that is a good idea to forbid the entrance to some guest, we were with 2 kids, one in a stroller and another 8 years old. They leave us in a dark and creepy place . I really don’t know how they dare to treat guests that way. Another bad thing was the room… the shower was dirty and the shower door didn’t close, it was awful. They have stuff to make a fast coffee but they don’t provide cups, they have paper cups. I would understand this if the reason was safety but I don’t think so because they let people to get in the pools and in the beach use glasses. I do not recommend this hotel, the building was good but the service makes it a bad place to stay, if you think you are going to be in a 5* resort you are wrong, at least is a 2-3* Never again!

The hotel was too crowded and too noisy, but despite that they managed to keep it clean and service was excellent. The room doors are too heavy and everyone kept slamming their doors which made a lot of noise and uncomfortable to sleep. Room are too close to each other. I would not want to come back during August as it was way too crowded and too noisy. It was hard to find place in restaurants due to the crowd. Kids club was excellent but again too crowded. The pools were good but too crowded and not very pleasant to swim. All in all, its a good place to come, but not during peak summer season.

Las instalaciones, la playa,la animación, el personal y la comida/bebido todo de gran nivel. Un gran lugar para descansar y pasar vacaciones relajantes. Calidad y variedad de alimentos y bebidas de primer nivel, de lo mejor que experiencié a nivel All inclusive. Totalmente recomendable