Viatges a Finikià

Konum olarak çık iyi. Her konuda memnun kaldık.

This was a pinch-me, I must be dreaming hotel. We had the suite with little pool that overlooked the caldera which gave us the most beautiful experience with the Santorini sunset! The staff was extremely friendly and helpful when we requested extra towels, or ice when I sprained my ankle. This may have been one of the best and unique hotel experiences I have ever had. 10/10 would recommend!

When I arrived to my room the safe wasn’t working. Even though I reported it, I was told an engineer was coming the following day by Alex. No one turned up After waiting around all day and wasn’t even booked in when I spoke to the manager. Only when I escalated it to Hotels.com did the manager change the batteries and tell my husband how to override the safe as a button was missing. The breakfast is not as shown on the pictures and these need updating, There is an even a charge for cereal, you get the same thing everyday, bought out to you, no choice of what you wait, it was wasteful. Other guests have also reported safe issues. Shame as it’s a lovely location and I had recommended it to a few people but since this escalated they too have been put off. It’s a shame that the hotel couldn’t admit their mistake and resolve the matter professionally. There are lots of beautiful places nearby, and ones that give you the basics like cereal for free with breakfast and a working safe without all the hassle I had to endure on my holiday.

The Santorini Secret Premium is the best hotel in Oia. Gorgeous location with people stopping by just to take pictures of it. Staff was amazingly helpful and catered to our every need at the hotel and with arranging transportation and sailing trip. A true gem.