2/10 Horrible
Paul
Viaje en familia
15 de sept de 2025
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
⭐ 1 Star (would give zero if I could)
I booked this hotel months in advance, expecting it to look like the pictures. Instead, we walked into a dark, depressing living room with one lamp, one tiny window, and no ceiling light fixtures.
The problems didn’t stop there:
• The patio door had water damage with water literally dripping down the doorway.
• The bed was disgusting — brown stains across it and red specks at the foot (which looked like dried blood/possible bedbug evidence).
• Carpet was filthy, stained, and clearly unvacuumed.
• Lamps had mold growing on the rings.
• The front door trim was chipped and falling apart.
We were in the room less than 30 minutes before deciding it was unlivable. When I asked the on-site manager for help, I was told: “You booked online, nothing I can do.” No refund, no solution. I was forced to rebook elsewhere at my own cost.
This wasn’t some budget roadside stop — this place cost over $500. After filing a dispute, I was told to wait 72 hours, but the hotel never answers their phones and we are still out the money.
This place is unsafe, unsanitary, and a total scam. Do not trust the photos. Do not trust the management. Save yourself the headache, the health risk, and the lost money.
I have photos but they won’t let me post them at this time.
Paul
Se alojó 3 noches en septiembre de 2025