Hoteles cerca de Historic B&O Railroad Station - Grafton

"The front desk staff, Lauren in the evening and Morgan on day shift, were excellent! The elevator was out due to circuit hit by lightning about three weeks ago. Lauren explained during check-in and had to use a key to take guests up and down her entire shift. She has the most friendly and positive attitude. When we went in our room, it had not been cleaned. Beds had been slept in but sheets were not changed nor made. Also, used towels on the bathroom floor. Called down to Lauren and she...

"Staff was really helpful and nice , clean rooms"

"Good"

"Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

"Clean and comfortable "

"The hotel room had an unpleasant odor."

"estaba en obras la entrada principal, pero el resto del motel estaba bien."

"Very good"

"Stayed for a week, loved the room. No complaints, would stay again if I’m ever in the area! 10/10 recommend."