4/10, Deficient
Claudette d.
28 de set. de 2025
Review Title: Clean Property, But Poor Communication and Extra ChargesThe property was clean and in a good location, but the booking process was frustrating and the communication felt impersonal. When I asked to add one guest, the host delayed responding and then charged 15 per day for two days, even though the listing stated extra charges only apply after two guests (our reservation was for three).I inquired several times about early check-in as we were driving five hours and had an event shortly after arrival. Each time, I received delayed, generic chatbot-style responses, often filled with dashes as though the template had not been completed. Clear answers never came. Only two hours before check-in did I finally receive a fee schedule for early access (60 at 10am, 40 at noon, 20 at 2pm), along with instructions to pay by e-transfer to an address that also appeared incomplete. This made it extremely difficult to plan and gave the impression of added charges being introduced at the last minute.The damage deposit process was also unclear, with only two options: a 700 preauthorization plus 15 fee, or a 50 deposit. There was no flexibility, even though we were two responsible couples.Overall, while the property itself was satisfactory, the reliance on automated, incomplete responses, the lack of timely communication, and the introduction of surprise charges made this my most frustrating VRBO experience to date. Unclear up until arrival, I would have chosen elsewhere
Claudette d.
Estada de 2 nits (set. 2025)