2/10, Horrible
Sven
Viatge en família
9 de juny de 2025
We are extremely dissatisfied with our stay at this hotel.
At the end of our tour through Scotland, we stayed here. unfortunately, it turned out to be a very disappointing experience.
Firstly, three glasses we had collected from various distilleries during our trip disappeared from our room. The hotel initially conducted an internal investigation to try and determine what might have happened to them, for which we were grateful. However, since then, we have never received any follow-up, and our requests for updates on the status of the investigation are now being ignored. While the glasses were not of great monetary value, they held significant sentimental value to us, as we will likely never visit those distilleries again.
Secondly, we had booked two rooms, yet they were placed as far apart from each other as possible within the hotel, which was very inconvenient.
To make matters worse, one of the two rooms had no hot water on the first day of our stay.
Overall, this stay was far below our expectations and left us with a very negative impression of both the hotel and its customer service.
Sven
Estada de 2 nits (maig 2025)