Viatges Districte de Leventina

Hotel un poco antiguo y con un malecón precioso enfrente PERO desgraciadamente con árboles altos que le quitan todo lo bueno de la vista al hotel

Ótima experiência, senti como se estivesse em casa

Viagem incrível para Lugano. O hotel é verdadeiramente um espetáculo- com quartos amplos, vistas para o lago lindas. Um spa, ginásio (pequeno mas que já ajuda), piscina interior e exterior e pequeno almoço incrível. O hotel dispõe ainda de um bar junto ao lago espetacular, dois restaurantes e um shuttle gratuito de e para Lugano, para os hóspedes que querem passear por lá.

This hotel is on the tired side. Carpeting and exterior are in need of updates. We had a suite with a lake view that was very nice, but please note this hotel caters to large tour groups. Rooms are fairly noisy. Bed and pillows were comfortable. The staff at the front desk were not helpful at all with the exception of Roxana. She was very pleasant and helpful. The Ticino bus pass was great to get to the station and city center. You cannot use the shuttle for transfers unless booked in advance days before. Staff in the restaurant were overall pleasant. Breakfast choices nothing special at all. It was annoying that every afternoon someone comes to your room to check on the mini bar usage. The hotel was difficult to navigate as it’s large and lacks any real signage to find your way. No one showed us to our room that was multiple buildings and elevators away. When asking for directions at the Med Spa, the women abruptly said, “No.” She then made faces towards me and stopped when my husband came up behind me. Rather childish and unkind. Clearly I had interrupted her day. There are probably better options for hotels in the area. We would not stay there again. View from our room was gorgeous, we’ll give them that.