2/10, Horrible
Bri
22 de des. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
My family and I have stayed at this hotel every year for seven years, always during the off-season. Under the previous owner and long-standing staff, the hotel was consistently well run. The cleaning staff in particular has always done an amazing job and has remained kind, professional, and attentive over the years. This review is not about them.
Unfortunately, since the change in ownership/management, the experience has declined significantly.
Despite booking seven rooms, we encountered poor property maintenance and unprofessional management decisions. The indoor heated pool, one of the main reasons we return each year, was not heated and we were told it was broken and waiting on parts — an issue we never experienced in prior years.
Our room had non-working lights, and the water would not shut off properly. When we asked for a late checkout, we were told it would cost $30, even though the nightly rate was $60 which felt unreasonable given our long history and the number of rooms we booked.
One of the most upsetting moments involved a family member staying with us who had just learned she has cancer and was experiencing extreme fatigue from her medication. Management complained about her laying down on the couch, rather than showing any level of understanding or compassion. That interaction was deeply uncomfortable and unnecessary.
Check-in was also poorly handled. We waited approximately 15 minutes at the front desk with no assistance. During that time, the owner was o
Bri
Estada de 2 nits (des. 2025)