6/10 Normal
Barbara
Viaje en familia
1 de ago de 2025
The rooms are beautiful, the beds are comfortable, but they are not soundproofed. There was music downstairs until midnight on our first night & on the rooftop bar until 1AM on our second night. Sleeping while the music was occurring was impossible. The staff at the hotel was apologetic, but unhelpful. The people at the restaurant were very apologetic for the noise the first night & gave us free cafe con leches. On the first night, our tv did not work & the lock on the door was inconsistent with locking/unlocking. They repaired the tv, tried to repair the lock, but we ended up locked inside our room. The front desk clerk comped us a room upgrade, & that room was in excellent condition. There really needs to be as much attention to the condition of the rooms as there is to entertainment. This is not the sort of hotel to stay in for getting sleep.
Barbara
Se alojó 2 noches en julio de 2025